Performance indicators let you know how well local authorities have performed over the past year. Services which are measured in this way are decided by central government, and there is a statutory obligation on all local authorities to compile and publish performance indicators.

This year, we aim to build upon good practice by publishing 1996/1997 alongside 1997/1998, enabling the public to be better informed about our performance, and, for local authorities, it permits year-by-year comparisons to be made on a service and national level, helping to inform service planning.

In some areas we have performed well, in others, not so well, we want you to tell us where we are not getting it right.

The city council has a number of standards which ensure a high quality and friendly service is provided.

• All employees will wear an identity badge and will be polite, courteous and friendly

• Employees will use plain language and dress in clothing that is suitable

• Telephone calls will be answered within 10 rings (or 30 seconds) and enquiries will be greeted in an appropriate manner

• Regular checks are carried out to make sure that the standards are met

Detailed below are just some of the areas of service performance, for more comprehensive and detailed information click here.

Areas Achieving 100% Performance

Providing a Public Library service
6.7 books per head of population were issued by the city’s libraries.

Providing an Educational Service
We are sending more on education with a total net spending per head of population on education being £429.59.

Providing Social Services
We are spending more on our social services with the net expenditure per head of population on social services, as follows;

Adults 65 and over £77.39
Physical disabilities £17.00
Learning disabilities £24.56
Mental health £6.94
Children’s Services £47.75
Other £3.59

Councillor Tony Skipper, Chair of Quality Policy Team said

"Coventry City Council is committed to performance monitoring in order to achieve improved service standards. Many of our current performance indicators show an improvement against those for last year and we will continue to build upon our strengths to ensure a high quality of life for the people of Coventry. Where indicators show weaknesses in performance the services will be investigated to identify how improvements can be made."